Shipping policy

Shipping Policy

Order Processing

Orders begin processing after payment is confirmed. Processing time varies by product and fulfillment partner. Orders placed on weekends or holidays may begin processing on the next business day.

Delivery Estimates

Any delivery date shown on a product page, at checkout, or in an order update is an estimate rather than a guarantee. Carrier delays, severe weather, peak seasons, customs reviews, and other circumstances outside our control can affect delivery.

Multiple Shipments

NYRS works with multiple fulfillment partners. Products in the same order may ship separately and may arrive on different days. You will not be charged extra solely because an order is divided into multiple shipments.

Tracking

When tracking is available, it will be sent to the email address or phone number provided at checkout. Tracking may take several business days to update after a shipping label is created.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order enters processing, and we are not responsible for delays or losses caused by an incorrect address supplied at checkout.

International Orders, Customs, and Duties

International shipments may be subject to import taxes, customs duties, brokerage charges, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility. Customs processing may delay delivery.

Delayed, Lost, or Damaged Packages

If tracking has not updated for an extended period, a package appears lost, or an item arrives damaged, contact us at notyourregularstoreca@gmail.com with your order number. For damaged shipments, include clear photos of the product and packaging when possible. We will review the issue with the carrier or fulfillment partner and work toward an appropriate resolution.

Delivered but Not Received

If tracking shows delivered but you cannot locate the package, check the delivery area, household members, neighbors, and the carrier before contacting us. Carrier delivery scans can occasionally appear before the package is physically delivered.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has entered processing or has been submitted to a fulfillment partner.

Returns

Shipping-related return terms are covered by our Return and Refund Policy. Do not mail a return to the address on the original shipping label unless we specifically instruct you to do so.

Questions

For shipping questions, contact notyourregularstoreca@gmail.com and include your order number.