Refund policy

30-Day Return Policy

We accept return requests within 30 days after your order is delivered.

Eligibility

To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, with any original tags, accessories, manuals, and packaging. You will also need your order number or other proof of purchase.

Starting a Return

Before sending anything back, contact us at notyourregularstoreca@gmail.com with your order number and the reason for your return. If the return is approved, we will provide instructions and the correct return destination. Because products may ship from different fulfillment partners, do not return an item to the address shown on the shipping label. Items returned without authorization may not be accepted.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping service.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. Contact us promptly if an item is defective, damaged, or incorrect, and include clear photos or video when possible. We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or other remedy.

Non-Returnable Items

We cannot accept returns for gift cards, downloadable digital products after access or delivery, personalized or custom-made products, personal-care goods that have been opened, perishable goods, hazardous materials, flammable liquids or gases, or items marked final sale. Please contact us before purchasing if you are unsure whether an item is eligible.

Exchanges

The fastest way to exchange an item is to request a return and, after the return is accepted, place a separate order for the replacement item.

European Union Cooling-Off Period

If an order is delivered into the European Union, you may have the right to cancel or return it within 14 days without providing a reason, subject to applicable law. The item must be unused, unworn, and returned with its original packaging, tags, accessories, and proof of purchase.

Refunds

We will notify you after we receive and inspect the return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact us at notyourregularstoreca@gmail.com.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has entered processing or has been submitted to a fulfillment partner.